Tuesday, January 20, 2009

Whitewater Pizza

Whitewater Pizza and Pasta Review
1510 N. Eagle Road at Fairview AveMeridian, Idaho 83642


I had been looking forward to eating at Whitewater for some time. It seems that there are an abundance of pizza parlors in the Boise area. However, most all of them offer up the very same boring, unimaginative choices. I had heard that Whitewater had some of the best pizza in the Boise area. Taking that as a personal challenge, I decided to try out Whitewater to determine if their pizza did indeed deserve this reputation.

It was a Tuesday evening at Whitewater Pizza and Pasta. My wife and I were only one of only 3 other tables that were occupied with hungry patrons. We eagerly awaited our server with our menus, which we hoped would offer up visual delights which would lead to gastronomic ecstasies.

As we so often find in the many Restaurants that we visit, the menu is the part of the dining experience that is overlooked. The dining experience starts with the menu and the menu is what is supposed to entice the patron and wet their appetite. We are visual creatures, especially men, and need that visual stimulation in order to get a good overall picture of what we desire to eat. It is said that a picture is worth a thousand words, which is all the more true when it comes to menus.

All that to say that we were disappointed to find that Whitewater as well had succumbed to the problem. However, putting that aside, we placed our order and settled in for what we hoped was a wonderful dining experience. We had our 8 month old daughter with us and we wanted to offer her some food as well, so we asked the waiter for a bread stick for her. The waiters braces glistened in the soft sun light as he said; “sure, I will be happy to bring her a bread stick.”

My wife ordered spaghetti and I ordered their newest pizza creation. I can’t recall the name of the pizza, but it came with the interesting ingredients of potatoes and a garlic sauce instead of the traditional red sauce. About 5 minutes after we placed the order, the waiter re-appeared to tell me that they were all out of potatoes, so I had to change my order to the “Hot Hawaiian.”

Our meals finally arrived and we prepared to dig in, though we wondered what had happened to the bread stick that the waiter had promised that he would bring our little girl. My pizza was good, but after being set to eat the potato pizza, it just didn’t have the impact that it might have had. I will withhold final judgment on their pizzas being some of the best until I have had a chance to sample more. However, so far, I would have to say that theirs is at least among the best. Though I would still have to give the designation for being the best pizza place to “Flying Pie.” I sampled my wife’s spaghetti and was sorely disappointed. The sauce tasted like it had come from a jar.

The thing that will stand out the most about our visit to Whitewater will be the service that we received. To say that it was poor would be the nicest thing that I could say about it. We never did receive the bread stick for our baby. We were charged separately for the bread that was supposed to be included at no charge in my wife’s meal. We had asked for extra napkins, that the waiter said that he would bring out, but never did. I did not want the salad that came with my meal (I ordered the personal pizza, which came with a salad), so I asked the waiter if my wife could have it instead. He replied that this would not be a problem, but when we got the check, we had been charged for a side salad.

In conclusion I would have to say that the food so far is a little better than average, with extra points for creativity. The service though was dismal, which I hope that Whitewater will address. While I understand that everyone can have a bad day, this waiter should definitely be retrained and re-evaluated. Good customer service is the only real thing that will get customers in your door and keep them coming back. Likewise, poor customer service will drive them away.

No comments: